Terms & Return policy

  1. Introduction: This policy applies to all personalized metal and leather products sold by ILA FACTORY LLC and outlines the conditions for returns, warranties, and customer rights.
  2. Personalized Products: These items are highly popular and allow customers to express their unique style by adding names, initials, or custom designs. Personalization can include engraving, painting, cutting, or other customization methods.
  3. Return Policy:
    • Non-returnable Items: Personalized products, which are made to customer specifications, cannot be returned.
    • Damaged or Defective Items: If a product arrives damaged or defective, customers can request a replacement or repair.
    • Error Responsibility: ILA FACTORY is not responsible for personalization mistakes due to incorrect or incomplete information provided by the customer.
  4. Guarantees:
    • Warranty: Personalized products come with a 2-year warranty against manufacturing defects, not including wear and tear from regular use.
  5. Order Processing and Delivery:
    • Orders are processed after payment is received, with delivery times varying based on product complexity and delivery location.
  6. Payments:
    • Payment must be made in advance, with methods and conditions available on the company’s website or at the point of sale.
  7. Conflict Resolution: Any disputes will be resolved under the laws of the Republic of Latvia.
  8. Amendments: ILA FACTORY may update this policy at any time and will notify customers via the website or direct communication.
  9. Confirmation: By ordering, customers agree to these terms and conditions.

Company: ILA FACTORY
Address: Ķekava, Nākotnes iela 1, LV-2123
Phone: +37123550509
Email: lumenforge.eu@gmail.com
Website: lumen-forge.eu